1. Shipping company
- RON uses the services of GHN (Fast Delivery Service Joint Stock Company) to deliver goods to customers.
Depending on the operational status of the shipping carrier and the actual conditions at any given time, RON may use a different shipping carrier if necessary and will notify customers if this change affects their orders.

2. Delivery Area
- RON handles deliveries within the areas supported by GHN's delivery services.
- Delivery capacity and delivery times may vary depending on the delivery address, traffic conditions, geographical area, and the operational status of the shipping company.
- For special areas, remote areas, or areas with restricted transportation, delivery times may be longer than expected.

3. Delivery time
- After RON confirms the order and hands it over to the shipping company, the estimated delivery time depends on the delivery address and the actual shipping situation.
- The specific delivery time may be communicated or updated to the customer during the order processing.
- Delivery times may be longer than expected in cases such as holidays, adverse weather conditions, natural disasters, epidemics, traffic accidents, order overload, or other force majeure events.

4. Delivery fee
- Delivery fees are determined based on the delivery address, order weight/size, delivery method, and shipping policy in effect at the time of ordering.
- Delivery fees (if any) will be notified or displayed to the customer before the customer confirms the order.
- In cases where RON offers free shipping or partial shipping fee support, the applicable conditions will be publicly displayed on the website or communicated to customers.

5. Check the goods upon receipt.
- Customers are advised to check the external condition of the package and product immediately upon receipt.
- If you notice any signs of damage, dents, or defects in the package, or if there are any problems with the product, please document this with photos/videos and contact RON as soon as possible for assistance.
- Inspecting goods upon receipt does not invalidate or restrict the customer's legal rights as stipulated by law and RON's return policy.

6. Delivery failed.
- In cases where delivery is unsuccessful due to incorrect or incomplete customer information, inability to contact the customer, no recipient available, refusal to accept the goods, or other reasons attributable to the customer, RON may coordinate with the shipping company to redeliver or return the goods according to applicable conditions.
- Any costs incurred related to redelivery or return (if any) will be handled according to RON's shipping and return policy published at the time of the transaction.

7. RON's responsibilities during the delivery process
- RON is responsible for coordinating with the shipping company to monitor and handle any issues that arise during the delivery process within RON's scope of responsibility.
- In the event of lost, damaged, or problematic orders during transportation, RON will coordinate with the shipping company to verify the situation and take appropriate action in accordance with RON's policies and applicable laws.