1. Price of goods
- The product prices are publicly displayed by RON directly on the website karon.vn at the time customers view and place orders;
- The product prices published on the website include value-added tax (VAT), if the product is subject to VAT , according to the law;
- The listed price of the product does not include shipping fees, unless RON announces free shipping or that the price includes shipping fees;
- Shipping fees are determined based on the delivery address, delivery method, shipping carrier, and applicable policies at the time;
- Shipping fees (if any) will be displayed or communicated to the customer before the customer confirms the order;
- Customers are not required to pay any costs other than the product price, shipping fee, and other fees that RON has publicly disclosed or notified in advance of order confirmation.
2. Promotional prices and discounts
- For products subject to promotional programs, discounts, or special offers, RON will publicly disclose information about the selling price, discount level, duration, and terms and conditions of application;
- The discounted price is applicable within the time and scope of the announced program;
- Some programs may have conditions regarding time, product quantity, order quantity, or customer type;
Customers are responsible for checking the terms and conditions of the promotional program before confirming their order.
3. Time of price determination
- The price applied to the order is the product price published by RON at the time the customer confirms the order and the order is received and confirmed by RON, unless otherwise agreed upon by the parties.
- RON reserves the right to adjust product prices according to business conditions and legal regulations.
- The price change does not affect the price of orders already confirmed by RON before the new price is applied, except in cases of pricing errors or other cases as stipulated by law.
4. Pricing errors
- In the event that a product is listed at an incorrect price due to a technical error, system error, data entry error, or other objective reasons, RON will notify the customer and confirm the selling price before proceeding with the order.
- If the customer does not agree with the revised price, the customer has the right to request cancellation of the order, and RON will refund any amount the customer has paid for that order (if any).
5. Openness and transparency regarding pricing.
- RON is committed to publicly and transparently disclosing information about product prices and related costs so that customers have complete information before confirming their order.
- RON's pricing policy may be updated or adjusted in accordance with legal regulations and actual operating conditions.
- The policy content published on the karon.vn website is the basis for application to transactions at the time the customer places an order.