RON (website www.karon.vn), owned and operated by KARON ONE-MEMBER LIMITED LIABILITY COMPANY, always respects and is committed to protecting the privacy and personal information of its customers. This policy outlines how RON collects, uses, stores, and protects customer information when accessing or shopping on the website.

1. Purpose and scope of information collection
- RON only collects information necessary to facilitate shopping and customer service, including:
Full name.
+ Phone number.
+ Email address (if any).
+ Delivery address.
+ Payment information (in case of bank transfer payment).
+ Other information provided proactively by customers when contacting RON.

- The information is collected for the following purposes:
Confirm the order and arrange for delivery.
+ Contact customers to process orders, arrange exchanges, or resolve any arising issues.
+ Updates on order status, promotions, or other information related to RON's products and services (when customers agree to receive information).
+ Improve the quality of service and the shopping experience.
Prevent fraudulent activities, impersonation, or the illegal use of the website.
+ Fulfill obligations as required by competent state authorities in accordance with the law.

2. Scope of information usage
- Customers' personal information will only be used within the scope of RON's operations for the following purposes:
+ Receiving and processing orders.
+ Handle deliveries.
+ Support for product exchanges, complaint resolution, and customer service.
+ Send notifications about orders or RON's promotional programs (if the customer agrees).

- RON is committed to not selling, exchanging, or sharing customers' personal information with any third party for commercial purposes.

3. Information retention period
- Customers' personal information is stored in RON's system until:
+ The customer requests the deletion or cancellation of their information.
+ Customers can delete their accounts themselves (if they have a member account function).
+ Archiving is no longer required by law.

- In the event of a request from a competent state authority, RON will store and provide information in accordance with the law.

4. Organizations or individuals who may have access to the information
- Customers' personal information will only be shared with the necessary parties to fulfill their orders, including:
+ KARON ONE-MEMBER LIMITED LIABILITY COMPANY and its authorized personnel.
+ Shipping carrier (e.g., GHN, GHTK, Viettel Post, J&T Express, or other shipping partners).
+ Payment service provider (if the customer uses online payment methods).
+ Provider of website hosting, technology, or system security services.
+ The competent state agency when requested in accordance with the law.

- All parties receiving the information are responsible for maintaining the confidentiality of customer information in accordance with the law and the agreement with RON.

5. Information collection and management unit
- Managing entity: KARON ONE-MEMBER LIMITED LIABILITY COMPANY
Website : www.karon.vn
- Hotline : 0904 025 869
- Email : karon.office@gmail.com

6. Methods for customers to access and edit information
- Customers have the right to:
+ Please verify the personal information you have provided.
+ Request updates or corrections to information if errors are found.
+ Requests for deletion or cessation of use of personal information in accordance with the law.

Customers can do this by:
+ Log in to your account on the website (if you have one).
Contact RON directly via Hotline or Email for support.

- RON will receive and process requests as soon as possible after verifying customer information.

7. Information security
- RON employs appropriate technical and management measures to protect customers' personal information from unauthorized access, loss, alteration, or unintentional disclosure.
However, due to the nature of the internet environment, RON cannot guarantee absolute security in all cases. Customers are also responsible for securing their accounts, passwords, and login information.

8. Complaint reception and resolution mechanism
If customers discover that their personal information has been misused or shows signs of being compromised, please contact RON via:
Hotline : 0904 025 869
+ Email : karon.office@gmail.com

- RON will:
+ Receiving and verifying complaint information.
+ Respond to customers within no more than 24 business hours from the time of receiving the information.
+ Coordinate with relevant parties to handle and protect the legitimate rights of customers in accordance with the law.

9. Policy effectiveness
This privacy policy is effective from the date it is published on the website www.karon.vn.
RON reserves the right to modify or supplement the content of this Privacy Policy to align with its business operations and legal regulations. Any changes will be publicly updated on the website and will be effective from the time of posting.
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