1. Rights and obligations of the e-commerce platform owner
1.1. Rights of the platform owner
RON has the following rights in the process of providing goods and services to customers:
- To issue, publicize, and update the terms, policies, and conditions of transactions applicable on the karon.vn website;
- Regulating and adjusting policies related to the sale of goods, payment, delivery, returns, warranties, promotions, and related services;
- Refuse, suspend, or cancel orders in cases where the product is out of stock, the order information is inaccurate, the customer does not meet the transaction conditions, there are signs of fraud, or in other necessary cases as prescribed by law;
- Temporarily suspend or restrict customer account access if it is discovered that the account is being used to violate RON's terms and policies or legal regulations;
- Adjust selling prices, promotional programs, incentives, and sales policies according to business conditions and legal regulations;
- Request customers to provide necessary information to confirm orders, arrange delivery, make payments, or resolve any issues arising from the transaction;
- Exercise other rights as agreed with the customer and as stipulated by law.

1.2. RON's obligations
- RON has the following obligations:
+ Provide complete and accurate information about goods, prices, payment methods, delivery, returns, and related transaction terms;
+ Publicly display the policies applicable to customers on the website karon.vn;
+ Ensure the website operates stably and securely within RON's control;
+ Carry out delivery, returns, refunds, warranty services, and other obligations to customers in accordance with published policies and legal regulations;
+ Receive and resolve customer feedback, requests, and complaints according to the procedures published by RON;
+ Protecting customers' personal information and data in accordance with RON's privacy policy and legal regulations;
+ Do not use customers' personal information for purposes other than those stated or in violation of the law;
+ Cooperate and provide information to competent state agencies when legally requested;
+ Fulfill other obligations as agreed with the client and as required by law.

2. Rights and obligations of the buyer/customer
2.1. Customer Rights
- Customers have the following rights:
+ Receive complete and accurate information about the product, price, payment methods, delivery, returns, warranty, and terms and conditions of the transaction;
+ You can choose the product, quantity, payment method, and delivery method within the options provided by RON;
+ Receive the product according to the order confirmed by RON, in accordance with the terms of the transaction and RON's policies;
+ To be protected in accordance with the law on consumer protection;
+ Personal information and data are protected in accordance with RON's privacy policy and legal regulations;
+ You are entitled to request exchanges, refunds, warranty service, or other benefits in accordance with RON's policies and legal regulations;
+ You can submit feedback, requests, or complaints related to RON's products, orders, or services;
+ Receive notification from RON regarding the processing status and resolution of feedback, requests, or complaints;
+ Exercise other rights as prescribed by law.

2.2. Customer's obligations
Customers have the following obligations:
• Provide accurate and complete information when placing orders and completing transactions;
• Check product information, quantity, price, delivery information, and other relevant details before confirming your order;
• Make full and timely payment according to the chosen payment method;
• Provide accurate delivery information and coordinate the receipt of goods;
• Inspect the product upon receipt and notify RON within the specified time frame if any problems are found.
• Comply with the terms, policies, and conditions of transaction published by RON on its website;
• Do not use the website to engage in illegal activities, fraud, deception, or to disrupt the website's operation;
• Do not use other people's information, accounts, or data without authorization;
• Secure your account information and be responsible for any activities arising from your account, unless it can be proven that the fault lies with RON;
• Coordinate with RON in verifying and resolving issues arising from transactions; • Fulfill other obligations as required by law.

3. Principles of Implementation
- RON and its customers conduct transactions on the principles of transparency, good faith, honesty, and compliance with the law.
- The rights and obligations of RON and its customers are governed by the information published on the website, RON's policies, agreements between the parties, and relevant legal regulations.
- In the event of any changes to rights, obligations, or transaction conditions, RON will update and publicly disclose the information on its website in accordance with the law.
- The policies applied to each order are those published by RON at the time the customer makes the transaction, unless otherwise stipulated by law or agreement between the parties.