RON always strives to provide the best quality products and shopping experience. We implement a warranty policy to support customers with technical defects arising from the manufacturing process.

1. Warranty Regulations
- Warranty means RON provides support for repairing or rectifying technical defects arising from the manufacturing or processing of the product.
- The warranty policy only applies to products manufactured and distributed by RON.
- The warranty period is calculated from the date the customer receives the goods or the date stated on the invoice/order.
- The warranty policy is non-transferable between products or between customers.

2. Warranty Period
- RON provides product warranty support for 30 days from the date the customer receives the goods.

3. Conditions for free warranty service
- RON provides free warranty support in the following cases:
+ Seam has come undone due to a manufacturing defect.
+ Unusual unraveling or loose threads not caused by usage.
+ Defects in zippers, buttons, clasps, fasteners, or other accessories attached to the product due to technical errors.
+ Technical errors during the manufacturing process affect the usability of the product.
+ Other defects confirmed by RON are manufacturing defects.

4. Cases not covered by warranty
- RON reserves the right to refuse warranty service in the following cases:
+ The product is torn, punctured, burned, cut, or damaged due to user actions.
+ Products that have been washed, dried, or stored improperly may shrink, fade, deform, or be damaged.
+ Products that are stained, moldy, have an unpleasant odor, or are damaged due to chemicals, cosmetics, perfumes, detergents, or environmental factors.
+ Natural wear and tear during use, such as fading, pilling, stretching, or loss of elasticity.
+ The product has been modified, shortened, widened, narrowed, had its zipper or buttons replaced, or repaired at another facility without authorization.
+ The product no longer has sufficient information to verify its purchase from RON or the warranty period has expired.

5. Warranty Details
Depending on the actual situation, RON will apply one of the following methods:
+ Re-sew the seams or fix any technical errors.
+ Replace zippers, buttons, hooks, or equivalent accessories (if replacement parts are available).
Reinforce areas with technical faults.
+ Exchange for a different product if the product cannot be repaired and is confirmed by RON as a manufacturing defect (according to the current exchange policy).

- Repairs or replacements will be assessed by RON based on the actual condition of the product.

6. Warranty shipping costs
- For products eligible for warranty under the policy, RON will bear 100% of the two-way shipping costs (if the customer sends the product via a shipping company recommended by RON).
- For repair services outside the warranty period requested by the customer, the customer is required to pay:
+ Repair costs (if any).
+ Two-way shipping costs.

7. Processing time
After receiving the product, RON will conduct an inspection within 1-3 business days .
+ The estimated repair and warranty completion time is 5-10 working days , depending on the product condition and the extent of the repair.
- If additional processing time is needed, RON will proactively notify customers.

8. Instructions for sending items for warranty service
- Customers are kindly requested to contact RON before sending products for guidance.
- Contact information
KARON ONE-MEMBER LIMITED LIABILITY COMPANY
Website : www.karon.vn
Hotline : 0904 025 869
+ Email : karon.office@gmail.com

- When sending a product for warranty service, please provide the following:
Full name.
+ Phone number.
+ Order number or purchase information.
+ Images or videos illustrating the product defect (if any)